Why Choose Love Plumbing & Air Conditioning?
When it comes to HVAC services, Love Plumbing & Air Conditioning have a mixed reputation based on feedback from customers. However, several reviews highlight their dedication to service, revealing why many still trust them for their plumbing and HVAC needs.
Reliable Installation Services
Love Plumbing & Air Conditioning have been noted for their reliable installation services. One customer mentioned, “Used them to replace all my 3 HVAC systems.” Although they encountered follow-up issues, the installation work itself was satisfactory. Another said, “Highly recommend Love Plumbing and Heating. They have always given us great service. We have used them to replace two AC units and a hot water tank.”
Responsive in Emergencies
When emergencies strike, Love Plumbing & Air Conditioning often rise to the occasion. One reviewer praised their quick response saying, “Quick response, had an unexpected pipe that needed to be moved quickly to not slow the project and they came that afternoon.” This implies they understand the urgency of such situations and provide prompt services to address them.
Professionalism and Customer Service
Although some customers had negative experiences, many appreciated the professionalism and customer service. For instance, one customer mentioned, “I had an emergency when I called Laura was very professional and helpful. She explained due to COVID-19 they had limited staff. To my surprise and delight, I received a call.” Another customer echoed similar sentiments: “They have always been responsive, professional, neat and tidy when they come into my house, and so easy to work with.”
Mixed Reviews on Post-Installation Service
However, not all experiences have been perfect. Some customers had issues with post-installation services. One review stated, “Install quality respectable. Service quality is an insult. Avoid.” Another mentioned, “Came out for a ‘free quote’ and received a surprise bill with an inspection fee that was not discussed.”
Transparent Pricing and Honest Diagnoses
Honesty in pricing and diagnoses appears to be inconsistent, as seen in the mixed reviews. One review noted a surprise fee, “Came out for a ‘free quote’ and received a surprise bill with an inspection fee.” Contrarily, another customer appreciated the transparency and professionalism in dealing with complex issues, “The corporate group quoted me $2000 for repair. Love Plumbing & Air Conditioning was honest, and checked warranty.”
Summary Table of Key Feedback
| Feedback Category | Customer Reviews |
|---|---|
| Installation Quality | “Use them to replace all 3 HVAC systems.” “Highly recommend… great service.” |
| Emergency Response | “Quick response, came that afternoon.” “Professional and helpful during an emergency.” |
| Customer Service | “Responsive, professional, neat and tidy.” |
| Post-Installation Service | “Service quality is an insult. Avoid.” |
| Pricing and Diagnoses | “Surprise bill with an inspection fee.” “Honest, transparent, and checked warranty.” |
Love Plumbing & Air Conditioning have a variety of reviews pointing to both strengths and areas needing improvement. Despite the mixed feedback, many customers appreciate their professional and responsive service, especially during emergencies. When choosing Love Plumbing & Air Conditioning, it’s beneficial to consider both the praise and the criticisms to make an informed decision.
